Unified Communications Troublesooter

The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

This qualification is a Digital Apprenticeship and is based on National Occupational Standards (NOS) units with industry-recognised certifications from Vendors such as Microsoft and Cisco

Typical Job Roles: Unified Communications Desk Engineer, Unified Communications Field Engineer, Data Field Engineer, Voice Field Engineer, Microsoft Support Field Engineer, Microsoft Consultant

Entry Requirements: Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths.

Level 3 Advanced Apprenticeship
Level 4 Higher Apprenticeship

Course Outline

The Level 3 Advanced Level Apprenticeship in Software & Web Development will allow candidates to work as a software developer which can include developing/creating websites, or even software testing (testing applications before they are released.

What Careers can this lead to?

Software / Web Developer

Desktop Support Engineer

Network Planner

Database Administrator

Network Engineer

Software tester

Course Outline

The Level 4 Higher Level Apprenticeship in Software & Web Development will allow candidates to potentially work as an IT Project Manager, where they will oversee the development of customer systems to meet clients' needs. They will be assisted in their growth to be prepared for the IT industry.

What Careers can this lead to?

IT Project Manager

Analyst Developer

IT Service Manager

IT Security Analyst

Network / Telecoms Manager