Unified Communications Technician

The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.

This qualification is a Digital Apprenticeship and is based on National Occupational Standards (NOS) units with industry-recognised certifications from Vendors such as Microsoft and Cisco

Typical Job Roles: Telecommunication Technician, Unified Communications Technician, Telecommunications Operative.

Entry Requirements: Individual employers will set the selection criteria, but this is likely to include 5 GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.


What’s involved in the course?

The course offers the opportunity for you to learn and demonstrate knowledge and skills you have developed for a specific area of ICT.


Which level is right for me?

Ideal for those looking to work, or starting out, as a systems analyst, system support technician, web designer or software developer.


Potential career progression

These qualifications can help you to progress in a wide range of ICT roles.