Unified Communications Technician
The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.
This qualification is a Digital Apprenticeship and is based on National Occupational Standards (NOS) units with industry-recognised certifications from Vendors such as Microsoft and Cisco
Typical Job Roles: Telecommunication Technician, Unified Communications Technician, Telecommunications Operative.
Entry Requirements: Individual employers will set the selection criteria, but this is likely to include 5 GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.