Infrastructure Technician

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.

This qualification is a Digital Apprenticeship and is based on National Occupational Standards (NOS) units with industry-recognised certifications from Vendors such as Microsoft and Cisco

Typical Job Roles: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

Entry Requirements: Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Which level is right for me?

What careers can Level 2 lead to?

These qualifications can help you to progress in a wide range of ICT roles, including: Database administrator, IT product developer, Telecommunications technician, Systems support desk technician, Web designer, Software developer.

What careers can Level 3 lead to?

These qualifications can help you to progress in a wide range of ICT roles, including: Database administrator, IT product developer, Telecommunications technician, Systems support desk technician, Web designer, Software developer.

What careers can Level 4 lead to?

Digital marketing (ad / campaign) manager, Digital marketing analyst, Ecommerce marketing manager, Search marketing manager / executive, Social media marketing manager, Acquisition manager, Link builder executive, CRM manager, Email campaign manager, Digital fundraising campaign manager, Mobile marketing manager, Web designer, Web product manager, Web analyst, Video marketing director, Video marketing editor, Video marketing online channel manager, Digital marketing manager/director (360 degree role)